Contact Center & CRM Features
WebRTC calling integrated with full CRM capabilities for complete customer engagement management
WebRTC Browser Calling
Make and receive calls directly from your web browser without any software installation or plugins
Integrated CRM System
Complete customer relationship management with contacts, accounts, opportunities, and leads all in one place
Click-to-Call
Click any Mobile number in the CRM to instantly initiate calls with automatic customer information popup
Screen Pop & Call Logging
Automatic customer record display on incoming calls with complete call history and interaction logging
Email Integration
Send and receive emails within the system, link to contacts, and track all customer communications
Case Management
Track and manage customer support cases with priority levels, assignments, and resolution workflows
Lead & Opportunity Management
Capture leads, track opportunities, manage sales pipeline with forecasting and conversion tracking
Call Scheduling & Tasks
Schedule follow-up calls, set reminders, create tasks, and manage agent calendars efficiently
Campaign Management
Create and manage outbound calling campaigns with target lists, scripting, and performance tracking
Call Scripts & Notes
Access customizable call scripts during calls and add detailed notes linked to customer records
Call History & Reports
Complete call detail records, interaction history, and comprehensive reporting with export capabilities
Role-Based Access Control
Granular permissions and access controls to protect sensitive customer data and manage team access